Question 1

🐾 Why should a pet owner use a pet sitter?

Accepted Answer

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

Question 2

🐾 Why should I pick you?

Accepted Answer

There are lots of options out there for pet care, and some of them are really great options!  Lets go over a few reasons to choose Amber's Pampered Pets:
– We started as a professional pet care specialist in September 2016 and is a full time business. This means you can count on us for the long haul.
– We are fully insured and bonded, and carry workman's comp to ensure that you, Amber's Pampered Pets, and our team is covered.
– Everyone on our team is background checked at the state and federal level and go through an extensive hiring, on-baording, and training process.
– Everyone on our team is Double Pet Care Certified in Pet CPR/First Aid, as well as Dog Walking & Pet Sitting.
– We have a Plan B and a Plan C to ensure you never have to worry about your pets not being cared for.
– We love what we do and it shows in how we interact with you and your fur family.

Question 3

🐾 Are you insured and bonded?

Accepted Answer

Yes!
 
We carry extensive liability insurance, bonding and workman's comp via Pet Care Insurance.
 
Our insurance covers a variety of incidents including the following types of accidents:
*Your pet is injured, lost, or stolen, in our care.
*Your home is damaged in our care.
*Your pet injures someone or another neighborhood pet while in our care.
*Bonding covers theft convictions.
*Transportation of pets is covered in addition to services that take place in the clients home.
 
Please be certain your professional pet sitter has all the required and up to date liability insurance and bonding insurance.

Question 4

🐾 What services do you offer?

Accepted Answer

Amber's Pampered Pets is a Connecticut-born professional Dog Walking & In-home Pet Sitting company serving the Southeast Connecticut region. We offer a variety of services and features, ranging from daily dog walks to overnight pet care. All of which are expedited by professionally trained staff. We provide exceptional care to our pet clients while delivering great service to our human clients.

This means we travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours, a late meeting, recovering from surgery, working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly, etc. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners but we’ll also be more than happy to visit everyone from farm animals, rabbits, birds, frogs, guinea pigs, gerbils, hamsters, iguanas, etc.

Our clients can customize how long they would like for us to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look.

Question 5

🐾 What are the benefits of in-home pet sitting?

Accepted Answer

When it comes to comfort, there’s no place like home! Just like us, pets enjoy being in the comfort of their own home. In-home pet sitting allows your pet(s) to stay in their familiar, secure environment, preventing any stress that might be caused by having to travel to and stay in an unfamiliar place. At home, a pet’s routine stays the same, ensuring consistent sleep and meals. You won’t need to worry about your pet being exposed to common illnesses that can be passed from other animals, such as kennel cough or fleas. Most of all, your pet will receive loving, personalized care from a companion they will soon call their friend.

Question 6

🐾 What are your hours?

Accepted Answer

Office hours:
Our office hours are from 8:00am to 5:00pm Monday – Friday and closed Saturday and Sunday.
​
Pet Sitting Hours:
Our field hours are from 7:30am to 9:00pm.

Question 7

🐾 How do I get started?

Accepted Answer

It’s easy to get started!

We have 2 options:
Use our Contact form or send an email to info@amberspets.com.
 
For the FASTEST booking, please provide the following info:
Your Address so we can confirm you are in our service area.
Date(s) of pet care needed to confirm availability.
Type of pets that are in need of care.
Your phone number and email address (be CERTAIN you have entered the correct EMAIL address as well)

When inquiring online or via email, please provide the following information: your name, phone number, location of residence, number and type of pets, type of service (dog walking, pet sitting, etc.) and dates of service. We will get back to you within 24 hours to schedule a meet and greet session.

Everyone has an account on our pet parent portal management system called Time To Pet. Once you have an account all correspondence, invoicing, updates, and bookings happen through there.
**(USING THE SCHEDULE TAB IN YOUR PET PARENT PORTAL FOR NEW BOOKINGS AS WELL AS SERVICE CHANGE REQUESTS AND CANCELLATIONS ENSURES PRIORITY AND A QUICKER RESPONSE TIME)**

Question 8

🐾 How do the pet care professionals discipline the pets?

Accepted Answer

Amber's Pampered Pets believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shake or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we will inform our client of the incident(s) and together we can workout a solution.

Question 9

🐾 Will I receive care visit updates?

Accepted Answer

You will always receive an update after every care visit with your pet. These updates will be sent through your Time To Pet portal. We will update you on how the visit went and even send pictures.

These updates will occur after the visit is completed. Keep in mind, this may not always be the scheduled end time of the visit/walk, etc.

Question 10

🐾 Do I have to schedule every care visit or can I have a regular auto-renewing schedule?

Accepted Answer

All bookings must be made through your Time To Pet account. However, if the service you need is on-going; i.e week by week, then we do offer an auto-renewing schedule. Please let us know if you wish to have this feature set up for you.

Question 11

🐾 Do you provide animal training?

Accepted Answer

We are not animal trainers so we don’t provide official training. We will, however, follow any instructions given to us through your Time To Pet account. If your dog has training techniques that you would like for us to use, then we are happy to apply these during walks.

Question 12

🐾 What information do you need from me in the Time To Pet system?

Accepted Answer

We ask that you give us every piece of information you feel we may require to take care of your furry family. It is very important to us that you complete the Time To Pet portal thoroughly.

Time To Pet is designed to allow us to have access to all of the information we require to take the best care of your pets. Although there is no need to leave paper notes, extra emails or text messages for us outside of Time To Pet once you have updated your account, we will gladly accept them.

Question 13

🐾 Are my house keys safe?

Accepted Answer

Security is our TOP PRIORITY. We will obtain two copies of your house key during your meet-n-greet consultation. All client keys/codes are kept in a secure lockbox in a secure location. Each key is logged in and out of our system anytime they are exchanged between your pet sitter and our office. We will always know the exact location of your keys.

Question 14

🐾 What if I want you to use my garage door/keyless entry door?

Accepted Answer

Yes, we do allow garage door codes/clickers and we also allow keyless entry codes! If we are locked out for more than 30 minutes and can’t get ahold of your emergency contact, we will contact a Locksmith and you will be charged the lockout fee from the Locksmith which generally totals around $150.

Question 15

🐾 Why do I have to sign a contract?

Accepted Answer

For everyone’s protection and safety, we require a signed contract that states that you are aware of and agree to our policies, and that we are allowed access to your home to care for your pet(s).

Question 16

🐾 Can you provide references?

Accepted Answer

Absolutely! Just ask.

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